Privacy Policy

Welcome to Aura Care Navigator, a brand of Span Bridge Professional Services, LLC ("Aura Care Navigator," "we," "us," or "our"). This Privacy Policy ("Policy") outlines how we collect, use, share, and protect the personal information of our users. Please read this Policy carefully to understand our practices regarding your information and how we use it. By accessing or using the Aura Care Navigator platform, you agree to the terms of this Policy.

1. Information We Collect

We collect information that you provide directly to us when using Aura Care Navigator. This information may include but is not limited to your name, email address, contact information, demographic data, and other relevant information required for the platform's functionality. We may also collect information automatically as you navigate the platform.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Facilitate seamless communication between case managers, healthcare providers, and patients.
  • Match patients with qualified home health providers based on services, geographic areas, and accepted health insurance.
  • Improve the functionality and user experience of Aura Care Navigator.
  • Respond to user inquiries, provide customer support, and address technical issues.
  • Understand user behavior and preferences to enhance the platform.

3. Sharing of Information

We may share your information with the following parties:

  • Home health providers who have been matched with patients.
  • Hospitals, physicians groups, and other healthcare professionals using Aura Care Navigator.
  • Service providers and partners who assist in the operation of the platform.
  • As required by law or to protect our legal rights.

4. Data Security

We are committed to the security of your data and employ industry-standard measures to safeguard your information. However, it's essential to recognize that no transmission or storage method is completely secure.

5. Your Choices

You can access, update, or delete your personal information by contacting us. You can also opt-out of receiving certain communications from us, but please note that some essential communications related to your use of Aura Care Navigator may be necessary.

6. Children's Privacy

Aura Care Navigator is intended for use by adults, and we do not knowingly collect personal information from individuals under the age of 18.

7. Changes to this Policy

We may update this Policy from time to time, and we will notify users of any material changes through the Aura Care Navigator platform or other communication channels. Your continued use of Aura Care Navigator following any changes constitutes your acceptance of the revised Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at

By using Aura Care Navigator, you acknowledge that you have read, understood, and agreed to this Privacy Policy.